FAQs

WHERE ARE YOU BASED?

We are Australian based with our headquarters in NSW.

DO YOUR ITEMS INCLUDE TAX?

Yes, all our products include 10% GST tax.

MY ORDER IS TAKING LONGER THEN EXPECTED TO ARRIVE. WHAT DO I DO?

Please see our shipping guidlines located here. For all other enquiries, contact us at info@boscoandco.com.au

THERE'S AN ISSUE WITH MY ORDER. WHAT DO I DO?

For all enquiries regarding orders please contact us at info@boscoandco.com.au

HOW CAN I LEAVE A REVIEW?

Find the item you have recently purchased on our website and leave a comment in the review section provided.

DO YOU HAVE A STORE I CAN VISIT?

No, we are an online store only however we do welcome wholesale opportunities.

DO YOU OFFER DISCOUNT?

Discounts are at the discretion of Bosco & Co. In the case of category wide discounts some exclusions may apply. Bosco & Co only permit the use of one discount code per purchase. Multiple discounts cannot be applied to a single item.

CAN I PRE-ORDER AN ITEM?

Arrival dates for pre-orders are expected arrival dates. However, due to the possibility of delay, or circumstances out of our control, Bosco & Co cannot guarantee availability by the expected date.

Please note that when purchasing any pre-order items with other items from our store, your order will be shipped as a single package once all items are available.  

HOW CAN I APPLY A COUPON CODE?

You may have been given access to a coupon code through a sale, one of our staff at Bosco & Co, an event or through winning a competition.

To add your coupon to your order you must firstly add items to your cart then enter your code in the "coupon code" box at the checkout.

Please note, some coupon codes cannot be used during sale times or on already discounted items.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently accept payments made via the following methods:

* Visa 

* Mastercard

*American Express

* PayPal

* AfterPay (available for select countries and you must checkout in AUD)

* ZipPay (available on Australian orders ONLY)

DO YOU RESTOCK PRODUCTS?

Yes, we restock our products! Please be patient while waiting for items to come back in stock.

Once items are out of stock they will then be put on pre-order.

WHAT IS YOUR EMAIL?

Please email us at info@boscoandco.com.au

WHAT ARE YOUR SOCIAL MEDIA LINKS?

You can find us on most social media platforms:

Facebook: @boscoandco20

Instagram: @boscoandco20

TikTok: @boscoandco200

Feel free to tag us on our Socials for a chance to be featured (and don't forget to #Boscoandco20)

We do receive a lot of messages and try our best to respond to all of them. However, sometimes direct messages can be missed.

So if your enquiry is about an order, shipping or anything really important, please email us at info@boscoandco.com

We do aim to reply to all emails within 24-48 business hours, however this may be a bit longer in busy periods.

CAN YOU FEATURE MY PUPPER ON YOUR SOCIAL MEDIA?

For your chance to be featured on Big & Little Dogs social media be sure to follow us on Instagram (@boscoandco) or Facebook (@boscoandco) and when posting photos featuring our products be sure to tag us in your photos and #boscoandc20

Unfortunately we cannot guarantee any features, as we do received hundreds of tags each week.

HOW DO I SIZE MY PUP FOR A HARNESS AND COLLAR?

Every dog is different in size and shape, so please make sure that you measure and double check the sizing of your pup before making a size selection.

Please also note, our sizing may be different to other brands that are on the market. Ensure that you double check the sizing of each harness. We would recommend not assuming that you will be the same size as another brand.

Also note that each Harness Type does have a different sizing, so please ensure to check the size chart prior to purchasing, as your pup may be in a different size in each type of harness.

To find the best size for your fur-baby check out our sizing chart Dog and Cat

Any questions in regards to sizing, please email info@bigandlittledogs.com.

CAN I WASH MY HARNESS/COLLAR/LEASH/APPAREL?

We recommend spot cleaning your products.

However, you can pop them in a delicates bags and on a gentle cold cycle in your washing machine (you can use a mild detergent).

Then lay flat or hang to dry (not in direct sun).

We have delicate/wash bags available for the purpose of washing. Which can be found here.

HOW TO PROLONG THE QUALITY AND LIFE OF MY PRODUCTS?

As with anything you purchase, it isn't indestructible and designed to last forever unfortunately.

However, with care and careful handling, you can prolong the quality and life of you Bosco & Co (B&C) products.

Wear and tear will depend on your pet's individual everyday lifestyle. If they wear something everyday, swim in it, roll around in it, you are likely to see wear and tear a lot quicker than if they only wear it every so often.

Therefore, we recommend not wearing your B&C products everyday continuously, but cycle between a few different designs, so to prolong the quality of the item.

Also check on a regular basis if there is any visible wear and tear. If you do see any wear or tear, we recommend thoughtfully disposing of the item.

Do not leave a harness on your pet when you are not walking them. They are not designed for any use, other than walking. They are not designed to withstand normal day to day playing; but for for walking. If you are looking for something your pet can wear at other times, we recommend looking at a collar.

CAN I CHANGE OR CANCEL MY ORDER?

Because we aim to process and ship your order within 24-48 hours of it being placed, it may not be possible to change or cancel your order. 

Please email us at info@boscoandco.com.au and we will do our best to accommodate your change or cancellation.

Please note it is not possible to change or cancel an order that has already been processed and dispatched. In this case please refer to our Returns and Refunds policy.

I RECEIVED THE INCORRECT ITEM?

We sincerely apologise that you received the incorrect item. If any items you receive are incorrect, please email info@boscoandco.com.au within 5 days of receipt of order to notify us. 

Please be sure to include your order number, the incorrect item received and what the correct item should be.

If the item that you didn't receive is unfortunately unavailable as it has sold out, we can offer to replace it with a different item of the same value or process a refund.

WHERE ARE YOUR PRODUCTS MADE?

Our office and warehouse is based in Newcastle (Australia), which is where our products are designed. They are then made in China.

Prior to launching our brand we were very meticulous in finding a manufacturer for our products. We sample products a number of times to ensure that they are of the highest quality and standard that we expect of any product we produce and sell.

CAN I STOCK BOSCO & CO PRODUCTS?

Yayy! We are super excited that you are interested in stocking our products. We are always on the look out for new stockists that align with our brand.

If you head to this page, we have just a few questions we need to ask and then we can organise to send you some wholesale information.

I RECEIVED A FREE GIFT WITH MY LAST ORDER, BUT NOT WITH THIS ONE?

While we try to have these gifts available for all orders, they are not guaranteed and we cannot be held liable for any loss if these gifts are not available.